We want you to feel confident about your order. Please review your selections and personalized details before purchasing. Because our products are digital or made especially for you, returns and refunds are limited once a file has been delivered or a letter has been sent. If something goes wrong on our end, please contact us so we can make it right.
1. Policy Overview
Digital products become final once they have been delivered or made available, and personalized Print & Mail orders become final once sent. Because mailed orders are created specifically for each customer, they are not suitable for physical return.
This policy applies to purchases made through deaRr and should be read together with our Terms & Conditions.
2. Product Types
Our refund and cancellation rules depend on the delivery path selected at checkout:
3. Digital Products
Download Blank and Compose & Download purchases are not eligible for return or refund after the download link or file has been delivered or made available. A file does not need to be opened or downloaded for delivery to be complete.
Before purchasing, please confirm that you selected the right product and review all spelling, names, text, formatting, design choices, and other customization details. Please also keep in mind that screens, printers, paper, ink, software, and print settings can create small differences in appearance.
4. Print & Mail Orders
Each Print & Mail order is personalized and prepared specifically for you. For that reason, it cannot be returned or exchanged and is not eligible for a refund after it has been sent.
Please carefully check the letter content, spelling, names, formatting, recipient address, return-address choice, and all other details before checkout. We print the content as submitted and do not routinely proofread or change it.
Small differences in color, placement, paper, or print appearance can naturally occur between a screen preview and the finished piece and are not considered defects.
5. Cancellations and Changes
If you need to cancel or change an order, email hello@dearr.com as soon as possible with your order number. We will do our best to help if the digital product has not yet been delivered or made available and the Print & Mail order has not entered preparation or been sent.
Because orders may move into delivery or production quickly, we cannot promise that an address change, content edit, cancellation, recall, or redirect will be possible after submission. Once delivery, preparation, or mailing has occurred, the order is final.
6. Lost, Delayed, Returned, or Undeliverable Mail
Print & Mail orders are sent by USPS First-Class Mail without tracking or insurance. Delivery times are estimates and do not include processing time or public holidays. Once a letter has been accepted by the postal service, delays or loss are outside our control, so we are generally unable to offer a refund or replacement, except where required by law.
To give your letter the best chance of arriving, please double-check the complete address, including any apartment or unit number. Delivery can also be affected by recipient moves or refusals, postal handling, customs, restricted locations, and building or mailroom access.
- Anonymous delivery: If you choose the deaRr return address, an undeliverable letter cannot be returned to you and may be discarded by the postal service.
- Your return address: If you provide your own return address, undeliverable mail may be returned directly to that address.
7. Problems With an Order
If you receive the wrong product, cannot access a delivered digital file, or believe we made an error, please contact us promptly at hello@dearr.com. Include your order number, a short description of the issue, and any helpful photographs or screenshots.
We will review the issue and work toward the most appropriate solution, which may include correcting the file, restoring access, performing the service again, replacing the product, issuing store credit, or providing a refund when appropriate or required by law.
Issues caused by submitted content or information, normal printing variation, device or software compatibility, postal handling, or circumstances outside our control may not qualify for a remedy, but we are always happy to review your concern.
8. Contact Us First
If you believe there is a billing or fulfillment problem, please contact us before initiating a payment dispute. This gives us an opportunity to locate your order and resolve legitimate issues promptly. This request does not waive any rights available to you through your payment provider or applicable law.
9. Your Legal Rights
Nothing in this policy excludes, restricts, or limits any refund, replacement, cancellation, or other right that cannot lawfully be excluded in your jurisdiction. If applicable law requires a remedy, we will provide the remedy required by law.
10. Contact
Questions or requests about an order may be sent to:
deaRr
Email: hello@dearr.com
Website: deaRr.cm